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Policies
& Security
Thank you for visiting and placing your
orders with Aromatherapy Products. We have done everything possible
to ensure the privacy and security of your information and transactions.
Your credit card number and other personal data is treated with
the highest standards of security and confidentiality.
Secure
Shopping
Orders placed on our site are encrypted using SSL technology,
so please be assured that your transactions and credit card information
protected. With SSL technology, information transmitted over the
Internet can be trusted to be view by our server only.
Your Privacy Online
At Aromatherapy Products, we are committed to ensuring our customer's
privacy. We DO NOT sell or exchange names, or any other
information about our online customers, with third parties.
During the ordering process it is necessary for us to place a
small
cookie
on your computer. This is the way we can collect all your purchases,
total them and transmit to the server at one time (in our shopping
cart). Otherwise, you'd have to select, purchase and pay for each
item one-by-one. It is necessary for you to have your
browser set to allow cookies
or our shopping cart will not be able to recognize your selected
purchases.
When
obtaining information from you, we adhere to a simple, common
sense principle: we ask for only the information we need to provide
the service you've requested. For example, to send your order,
we need an address. If you'd like to subscribe to one of our periodic
e-mail newsletters, we need an e-mail address. And if you choose
to purchase something, we need a credit card number.As a visitor
to www.aromaproducts.com.com, our website automatically recognizes
your Internet service provider, but you cannot be identified as
an individual. For customers who make a purchase at Aromatherapy
Products, we do keep track of information volunteered during the
order process; however, this information remains confidential.
In an effort to offer you the best - and most current - shopping
opportunities, we may contact you with news about new products,
services and show. If, for any reason, you would like to be taken
off our email list, please contact us via email at unsubscribe@aromaproducts.com.com.
Guarantee
If any item is found to be defective, it will be replaced.
Aromatherapy Products must be contacted
via email for a Return Authorization Number before defective
merchandise may be returned. Unwanted purchases are not returnable.
Can I order if I live outside of the United
States?
At this time, Aromatherapy Products only ships to domestic U.S. addresses.
However, if you can provide us with a U.S. address and a credit
card, we can ship your merchandise to that address in the US.
When will my order ship?
If in stock, your order ships within one (3) days. Backorders
ship within six (3) weeks. You will be notified via email if your
order contains a backorder. If you wish to cancel your backorder,
please contact us via email at cancelorder@aromaproducts.com.com.
How can I find out about the status of
my order?
Email our Customer Service department at status@aromaproducts.com.
Please include your last name and billing zip code to aid in locating
your new order. Our representatives are available from 9:00 AM
to 5:00 PM (EST), 5 days a week, Monday - Friday.
A
final note: The Web is an evolving medium. Should we
need to change our privacy policy at some point in the future,
we will post the changes before they take effect.
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